Shipping policy

PawMist Shipping Policy
Last Updated: August 2026:

Thank you for shopping with PawMist. We aim to provide reliable and convenient delivery for all our customers.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
During holidays, promotional periods, or periods of unusually high demand, processing may take slightly longer.
Estimated Delivery Times

Our estimated delivery time is generally:

5–15 business days after dispatch
Delivery times may vary depending on the destination, shipping method, customs processing, local postal services, and other circumstances outside our control.
Please note that estimated delivery dates are not guaranteed.
Shipping Countries

PawMist ships to selected countries across the United Kingdom and Europe. Available shipping destinations will be displayed during checkout.

If we are unable to deliver an order to your location, we will contact you and provide an appropriate solution, including a refund where applicable.
Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

We may also offer free shipping on selected products, destinations, or promotional offers.
Order Tracking

When tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Multiple Packages

If your order contains multiple products, they may be shipped separately depending on product availability and fulfillment location.

As a result, you may receive more than one package or tracking number for the same order.
Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Delayed or Lost Packages

Occasionally, deliveries may be delayed due to customs, weather conditions, carrier disruptions, holidays, or other circumstances outside our reasonable control.

If your order appears significantly delayed or tracking indicates that the package may be lost, please contact us so we can investigate with our fulfillment and shipping partners.
Damaged or Incorrect Orders

If your product arrives damaged, defective, or you receive the wrong item, please contact us promptly and provide your order number and clear photos or videos of the issue.

We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy and applicable consumer law.
Customs & Import Charges

Depending on the destination and circumstances of the shipment, customs duties, import taxes, VAT, or other charges may apply.

Where such charges are not collected during checkout, the customer may be responsible for charges imposed by local authorities or carriers, subject to applicable law.
Returns

For information regarding cancellations, returns, and refunds, please refer to our Refund & Return Policy. Our standard change-of-mind cancellation/return period is 14 days,

subject to applicable consumer rights and exclusions.
Contact Us

If you have questions about your shipment, please contact PawMist Customer Support through the contact information provided on our website.
PawMist
Making pet care easier. 🐾